Intelligent automation is the combination of artificial intelligence (AI), machine learning, and process automation to create smart business processes and workflows. By applying intelligent automation companies can improve productivity and gain new capabilities beyond human abilities—such as processing millions of documents and applications a day, spotting and resolving issues within each, and making improvement recommendations. In addition, intelligent automation can be applied to personalize customer interactions, leading to improved customer experience and satisfaction.

New capabilities:

• Cognitive Capture: Leverage embedded AI and cognitive services for document processing and data mining of structured and unstructured data.
• Process Automation: Deploy powerful Robotic Process Automation (RPA) to automate tasks and support your human workforce.
• Smart Integration: Connect to critical systems without coding and integrate with one click. Build and orchestrate workflows with third-party technologies to do more.
• Electronic and Digital Signatures: Simplify and expedite processes by replacing wet-ink signing with e-signatures in one-party-at-a-time flow or in a secure virtual signing meeting.
• Analytics: Enhance decision making, reporting and workflow optimization with extensive analytics across workflows.
• Case Management: Dynamically generate or respond to business events while involving knowledge workers anywhere.
• Rules Management: Implement business decision logic or new policies while repurposing assets across the organization.